What We Collect and Why We Collect It
We collect the information you provide when you create an account — your name, mobile number, date of birth, and the payment method you choose. If you deposit using bKash, Nagad, or Rocket, we record the transaction reference so we can match your funds to your
-
1
account correctly and resolve any payment queries you raise. We also collect device information — the type of handset you use, your browser, and your IP address — to keep your account secure and to detect unauthorised access attempts. When you contact our support team, we
-
2
keep a record of that conversation so we can follow up accurately. We do not collect payment card details directly; wallet transactions route through the payment provider's own infrastructure. How long we keep your data depends on legal obligations and account status — active accounts retain
-
3
their records for as long as the account exists, and we follow applicable retention rules after closure. This policy applies to account holders in regions where our service is available under local law. If local law in your region restricts online account services, eligibility and access
-
4
are subject to those rules.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.